Privacy Policy

Last updated: 5 October 2026

INTRODUCTION

Tenacore is dedicated to safeguarding the privacy of our customers and visitors. This Privacy Policy explains how we handle personal information when you browse our website, request a quote, make a repair enquiry or contact our team. Our website operates as a product catalogue and enquiry service, rather than an online checkout.

SECTION 1 - PERSONAL INFORMATION

• What We Collect: When you request a quote or contact us, we collect the details you submit, such as your name, email address, phone number, facility or organisation, selected products and quantities, and your message. Repair enquiries may also include the equipment make, model and reported fault. Our quote and enquiry forms do not ask for payment card details. We also collect information about website use through cookies and similar technologies, subject to your choices for non-essential technologies.
• Usage: We use the information you provide to respond to your enquiry, prepare and discuss quotations, and communicate with you about the products or repair services you have requested. Marketing emails are handled separately as described in Section 2.

SECTION 2 - CONSENT

Obtaining Your Consent Sending a quote request or repair enquiry allows our team to respond to that request. It does not subscribe you to marketing emails. Where we rely on consent, including for optional email marketing and non-essential cookies, you can withdraw that consent as described below.

How We Use Consent

• Marketing Communications: We will send you marketing communications via email only if you have opted-in. You have the right to withdraw your consent at any time by clicking the unsubscribe link in any email communication or by contacting us directly.
• Cookies and Tracking Technologies: For non-essential cookies and tracking technologies, we seek your consent before placing them on your device. You can manage your preferences through our cookie consent tool on our website.

Withdrawing Your Consent: You may withdraw your consent for us to process your personal information at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. To withdraw your consent, please contact us at info@tenacore.co.uk. Upon receiving a withdrawal of consent, we will stop processing the relevant personal information and, where applicable, delete it unless another legal basis for processing and retaining such data applies.

Impact of Withdrawing Consent: Please be aware that withdrawing consent may mean we will not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

SECTION 3 - DISCLOSURE

We may share relevant information with service providers who support our website and enquiries, and with providers involved in fulfilling an order or repair you subsequently arrange with us. These providers are bound by confidentiality agreements to ensure the protection of your data.

‍Disclosure for Legal Reasons: We may also disclose your personal information to third parties if required to do so by law, or if we believe in good faith that such action is necessary to:

• Comply with legal obligations or governmental requests;
• Enforce our terms and conditions;
• Protect the rights, property, or safety of Tenacore, our customers, or others.

SECTION 4 - HOSTING

Our website is hosted on Webflow, a leading web development platform that is committed to data security. Webflow provides us with the online architecture that allows us to offer you our services safely and securely.

SECTION 5 - THIRD-PARTY SERVICES

• Engagement with Third Parties: At Tenacore, we engage with selected third parties to perform functions and provide services to our business and customers, including website hosting, shipping and marketing assistance. We share your personal information with these third parties, but only to the extent necessary to perform these services on our behalf.‍
• Third-Party Service Providers: Our third-party service providers are obligated by contract to protect the confidentiality of your personal information and to use it solely for the purpose of providing their services to us. They are also required to comply with data protection laws and regulations applicable to their operations.‍
• Third-Party Websites: Our website may contain links to third-party websites. Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our website's terms of use. We encourage you to read the privacy statements of these other sites for information on their privacy practices.‍
• Social Media and External Platforms: We may interact with registered users of various social media platforms, including but not limited to, LinkedIn. Please note that any content you post to such platforms (on our pages or elsewhere), and any information you share with us through those platforms, may be visible to other users and is not subject to this Privacy Policy.‍
• Changes to Our Relationships with Third Parties: We will notify you if there are any changes in our relationships with third parties that might affect how your personal information is collected or shared.

SECTION 6 - SECURITY

The security of your personal information is of utmost importance to us. We implement various security measures to safeguard personal data submitted through our quote, repair enquiry and contact forms.

Security Measures

• Encryption: Our website uses HTTPS encryption to protect information transmitted between your browser and the website. Please do not include payment card details or patient-identifiable information in enquiry forms.
• Data Storage: Personal data submitted through our website forms is stored on secure servers managed by Webflow, which employs robust physical and electronic safeguards to protect your data.
• Access Control: Access to your personal information is restricted to authorised Tenacore personnel only and is subject to strict confidentiality obligations.

Continuous Monitoring: We regularly review our information collection, storage, and processing practices to update our physical, technical, and organisational security measures.

‍Reporting Security Issues: If you have any concerns about security or suspect a security breach, please contact us immediately at info@tenacore.co.uk. We are dedicated to responding promptly and effectively to security incidents.

SECTION 7 - QUOTE REQUESTS AND PAYMENTS

Our website lets you browse products, build a quote list and send your requirements to Tenacore. Submitting a quote request does not take a payment or complete an online purchase.

Our quote and repair enquiry forms do not collect payment card details. Any subsequent order, payment or repair arrangements are discussed separately with our team. Please do not send card details through these forms.

Your quote list: The website uses local storage in your browser to remember selected products and quantities between visits. You can remove items or clear your quote list. Clearing your browser’s stored site data also removes this saved list.

SECTION 8 - COOKIES

Introduction This Cookie Policy explains how Tenacore ("we", "us", or "our") uses cookies and similar technologies to recognise you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Why do we use cookies? We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for advertising, analytics, and other purposes.

Types of cookies we use

• Essential website cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.
• Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
• Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customise our website for you.

How can I control cookies? You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

Changes to the Cookie Policy: We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

Contact us: If you have any questions about our use of cookies or other technologies, please email us at info@tenacore.co.uk.

SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

Policy Updates and Revisions: Tenacore reserves the right to update or modify this privacy policy at any time and without prior notice, to reflect changes in our personal information practices or relevant laws. We will post the revised policy on our website, indicating at the top of the policy the date it was last updated.

Notification of Changes: Should there be any significant changes to our privacy practices that might materially affect the way we handle your personal information, we will endeavor to provide you with a more prominent notice through email, or a notification on our website prior to the change becoming effective.

Reviewing the Policy: We encourage you to review this privacy policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our website or services after any modification to this privacy policy will constitute your acceptance of such modification.

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QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@tenacore.co.uk

or by mail at

Tenacore

[Re: Privacy Compliance Officer]

Milton Keynes Business Centre
Foxhunter Drive
Milton Keynes
MK14 6GD

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